3/30/2023 0 Comments Super shuttle laxAfter that I received a message saying the shuttle had already left, as my flight was delayed, and the next one will be in 45 mins. First of all, checking in and finding a driver took a half hour. I had received a text message from your service saying I should check in when I'm ready at terminal 2e, door 16. We were travelling with a baby and by the time we picked up our luggage and the stroller it was a little after 9pm. Trevon Dijion Knight Read full review of SuperShuttle I can tell you my friends and family all agree your services are not safe based on our experience with one of your employees/owners of a Phoenix franchise we will never use super shuttle! I have family and friends all over the states AK, AZ, WA, CA, ME, AL, MO, HI, TX, UT, SD, NE, GA just to name a few states that will be losing business from my family and friends, that travel often and in the past have used your services. I have given you the information to do with what you as a company believes should be done. Me personally will never use Super Shuttle in fear of coming in contact with such unethical personnel.Īs far as a resolution that is not my concern from this point on. He is not projecting a positive look for the company. As a business you should be ashamed of your employees behaviors. I am writing in concern for the reputation of Super Shuttle. The rest is hear say directly from Trevon's mouth. I only know 100% a portion of this information is correct that would be what I drectly heard and saw. He has also on several occasions text me while driving AGAIN his words, to comunicate with me throughout the night. On several of those visits his phone would ring and ring and ring, ONE time he did pick up the phone and redirect a van somewhere (I watched him do that). He has left work when it was busy (that's what he told me) to come to my house for intimate relations. He is constantly using his phone telliing me and I venture to guess others that he is at work driving and now picking up riders. I over time have come to realize Trevon uses the company to lure woman into his web of lies. The more I learned about him the more I realized he was lying about so much. I was involved with one of your drivers, I met online. From my experience, I think SS is trying their best to find an excuse to reject my reimbursement. I don't know how she got this conclusion. She still rejected to reimburse my flight reschedule fee and told me if I mentioned my flight was international, SS wold send another Van to my house, and that Van would not break. Then, I called his colleague April Williams at 48. If the Driver was not late and the Van was not broken, I would not miss my flight. It takes only 35 min to drive from my home to BWI. My second international flight has nothing to do with SS. I explained my 1st flight from BWI to Detroit was Domestic. His reason is when I made reservation with SS, I did not mention my flight was international. contacted me and told they will not reimburse the flight reschedule fee and will only reimburse part of my taxi fee (taxi fee minus the super shuttle fee). After almost one month, the SS Customer Care Case Manager Kavin W. After that, I contacted Super Shuttle and tried to get reimbursement for the taxi fee and flight reschedule fee and provided all the documents. After I got home, I rescheduled the ticket with Delta, and paid the reschedule fee. Unfortunately, I still missed the flight. At around 5:00 AM, I and other two passengers took a Uber to the BWI airport. The company did not send another van to drive us to the airport. The SuperShuttle was supposed to arrive at my house at 3:50 AM - 4:05 AM, but it arrived at 4:24 AM, 19 minutes late. My flight (DL 1937) was supposed to depart from BWI at 6:15 AM, its boarding time was 5:35 AM. On 05/07, I planned to take Delta 1937 to fly from BWI to Detroit, then to take Delta 189 from Detroit to Beijing. I have proof of cancellation of both with costs. I have proof of a single refund wrong amount. I have proof of what was refunded, but it was not the right amount. I called when I was in the usa, I was told someone would contact me. Multiple emails in december asking for info. I cancelled my 2 bookings in early december and did not receive a refund for one. I have a current ticket, via email from two weeks ago that has not been replied to. Im back in australia, submitted a ticket My emails and phone calls go unattended. I had several ticket numbers and even phoned them whilst I was in the usa a d was assured of a response. Multiple emails has not gotten me anywhere. After cancelling in early December 2019, I received the equivalent of one way fare, but this was a return fare, booked well in advance.
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